Refund & Cancellation Policy

Returns & Replacements

At Next Creation, we encourage customers to verify product compatibility before placing an order, as returns are generally not accepted.

However, we will gladly assist with a replacement or return in the following situations:

You receive an incorrect product.
The product is damaged during transit.
The item is found to be defective upon delivery.

Refund Eligibility

Refunds are processed only after the returned product has been received at our warehouse and successfully inspected by our quality team. Once the return is approved, the refund will be initiated as per our policy.

Order Cancellation

If you wish to cancel your order after it has been processed or packed, applicable transaction, packing, and handling charges may be deducted from the refundable amount. Orders that have already been dispatched cannot be cancelled.

Refund Processing Time

Refunds are initiated only after the returned product passes our inspection process.
Once approved, the refund will be credited to the original payment method within 3–5 working days.
Depending on your bank or payment provider, the amount may take additional time to appear in your account.

Need Help?

If you have any questions regarding refunds, returns, complaints, or feedback, our customer support team is here to assist you.

WhatsApp: +91-9899444361

You can also contact us through the Contact Us page on our website for faster assistance.

Refund & Return Scenarios

1. Cancellation Immediately After Placing the Order

If you cancel your order shortly after making the payment, a 4% deduction will be applicable to cover payment gateway and transaction processing charges.

2. Order Packed but Awaiting Dispatch

If your order has already been packed but has not yet been shipped, the following deductions will apply:

4% payment processing charges.
Packing and handling charges ranging from ₹50 to ₹250, depending on the product size and packaging requirements.

3. Return Request After Delivery

If a return request is approved after the product has been delivered:

A 4% payment processing fee will be deducted.
Original shipping charges are non-refundable.
The customer is responsible for returning the parcel to our warehouse at their own expense.

Unboxing Video Requirement

To process any claim for a wrong, damaged, or defective product, a continuous and unedited unboxing video is mandatory.

The video must clearly show:

The courier shipping label.
The unopened package with the seal intact.
The complete unboxing process.
The product received.

Claims without a valid unboxing video may not be eligible for return or replacement approval.

4. Shipment Returned by the Courier

If an order is returned to us due to any of the following reasons:

Incorrect or incomplete shipping address.
Customer unavailable during delivery.
Incorrect or unreachable contact number.
Refusal to accept the parcel.

The refund will be processed after deducting:

4% payment gateway charges.
Outbound shipping charges.
Return shipping charges incurred by the courier.

Important Information

In rare cases, a courier partner may accept a shipment but fail to complete the delivery. If this happens, Next Creation will coordinate with the courier company to resolve the issue as quickly as possible.
For prepaid orders, never make any additional payment to the delivery executive. If anyone requests payment at the time of delivery, please contact our customer support immediately.
Please share your delivery OTP only after you have physically received your parcel.

Refund Timeline

After the returned product is received and verified by our team, approved refunds will be processed to the original payment method within 3–5 business days.